Add the product you like to the cart, choose the color and the desired size. When purchasing glasses, do not forget to choose the lenses that suit you. Go to your cart, click the "checkout" button, carefully fill in all the fields and click the "confirm" button. We will then call you to confirm the order.

As soon as we send your order, we will send you a tracker by mail, by which you can track the location of the package.

We will change the details of the order if it has not yet gone to the workshop or has not been sent for delivery. Call us or write an email.

Delivery in Vilnius is carried out by courier services within 1-4 working days.
Delivery within Lithuania is carried out by courier services within 1-5 working days.
Delivery times outside of Lithuania are calculated individually.

To calculate your delivery time, write to our care service at help@blackoptic.org and attach the exact delivery address and links to the selected items.

If you notice any damage to our products after receiving the package please contact us at help@blackoptic.org.

Shipping within the EU is free. Free worldwide shipping on orders over 100 euros. All orders are shipped Delivered Duty Unpaid (DDU). Please note that orders to a destination outside of the EU may be subject to customs duties and taxes.

If you already have a prescription, you can attach it to your order. If your prescription is over one year old, we recommend updating it. When choosing glasses, be sure to choose lenses and lens coatings that are right for you.

1. At-home fitting of glasses only works in Vilnius. You can choose up to 3 frames for fitting and pay a deposit equal to the cost of the most expensive of the three frames. Don't worry, we will refund your money if the glasses don't fit you.

2. You can try on the frames in peace and quiet, and ask your friends for advice. If you have difficulty with choosing or need professional advice, send us a DM with your photo on Instagram and our colleagues will help you).

3. After 24 hours we'll contact you to clarify what time it is convenient for you to receive a courier who will come to pick up the frames. If nothing fits you and you would like to return the frames, please contact us by phone +370 696 02 347 or e-mail help@bllackoptic.org. We will send a courier and refund the deposit.

4. Once you have selected your frames, send your prescription to help@blackoptic.org or have it delivered to us with the courier. Within a few days, we will insert the prescription lenses into the new frame and ship it to you. Upon receipt, you will need to pay the courier an additional fee for the lenses you selected.

If you purchase the eyeglasses, the delivery is free of charge. If nothing fits you, the delivery cost will be 10 euros.

If you use the "at-home fitting" service, you can pay for your order to the courier either by card or in cash.

All of our products have a one-year warranty. We take responsibility for any manufacturing defects. If an item is defective, we will replace it free of charge. If the same item is no longer available, we will exchange it for a similar item or refund your money.  
Our care service will always help you in a difficult moment and answer all your questions: help@blackoptic.org.  
The warranty does not cover damage resulting from mechanical impact, namely:

• Damage to the glasses done intentionally or by negligence;
• Damage to the glasses caused by improper or negligent use;
• Regular deterioration;
• Damage to the glasses caused by cleaning without following our care instructions.

If you are not satisfied with your purchase, you can return the item free of charge within 30 working days of receipt.
You may return your order only if it is unused, has not lost its marketable condition and consumer characteristics, has been returned with all the necessary accessories and accompanied by a document certifying the purchase, or any other proof of purchase

If the frame was broken during the usage without direct physical or chemical impact on it, you can address us within one year from the date of purchase (in the case of sunglasses - within six months from the date of purchase). We will repair and, if necessary, replace the frame for a new one free of charge.

To cancel your order, please notify us of your wish to return the product and refund the price paid by writing to help@blackoptic.org. Be sure to include both your order number and the reason for return/exchange. Do not mail us anything without contacting us first, as this may result in longer processing time and delayed refunds.


Returns can take up to 14 working days to be fully processed from receipt of the return inquiry. After receiving the refund confirmation letter, it may take up to 5 working days for the bank to process the payment if you paid via PayPal, or up to 14 working days if you paid by credit card.

Care Service: help@blackoptic.org

We are very sorry about that. We will do our best to help you.


If you have any complaints about the quality of the purchased items, please contact us by email help@blackoptic.org or on Instagram no later than 10 working days after receiving the goods. Make sure to attach a photo that clearly shows the defect.

We will take the item back and check its quality. If the defect is confirmed, we will offer you a replacement or refund.

Unfortunately, all custom prescription lenses cannot be fully refunded as they are custom made for you. If you still wish to return your order, we can only refund the cost of the frame.

If the lenses were made incorrectly, we will replace them with new ones at our expense.

We have a stylist who will select frames suitable for your style and face shape. You can also choose up to three frames and pay for the right ones after trying them on. If not all frames fit you, you do not pay for shipping. If all the selected frames do not fit, you will pay only shipping and return them.